Making a Difference

Nothing makes us proud than helping our customer's pets live a healthier life. If we've helped your pet, please let us know on our Facebook page, so we can pass on your thanks to our staff.

Pets Corner Customer Testimonials

Julia McGregor

Harris

16th May 2017

Living locally to your Wantage Store and having got our first ever puppy we have visited this shop several times recently. From our first ever visit where we received the friendliest & most helpful advice from Fiona to our most recent visit, your employees at this Store have been wonderfully helpful & kind. It is very rare to find such great service in any retail shops and we have been overwhelmed with their kindness & willingness to help, especially given our first time of owning a pet.

Please would you pass on our thanks & gratitude to all of your lovely staff at this particular store, it has been very much appreciated.

Pets Corner Customer Testimonials

Amy Millar

9th May 2017

I just wanted to make a quick comment about your assistant, Savannah, in your fleet branch. She was very helpful when I asked about senior cat food and understanding when I got upset that my cat now has kidney problems (which isn't going to get better). I just wanted to pass on my thanks to her, and suggest that she gets a little something extra in her Christmas stocking this year!

Pets Corner Customer Testimonials

John Arnold

Jacille and her Guinea pigs George and Alex

29th April 2017

Fantastic customer service. To the management of Pets Corner, Hitchin, We have just purchased 2 Guinea pigs and my little girl is delighted.

Molly looked after us and told us all that we needed to know about how to look after them.

It is obvious that Molly loves animals and it seems Guinea pigs in particular. She gave us excellent customer service and must be a great asset to your business.

Well done Molly and thanks for spending all of the time with us.

Pets Corner Customer Testimonials

Neil Garratt

Sophie

18th April 2017

Fantastic service recommended my cat should use cannagan Amanda was very helpful my cat seems so happy now and has a shiny coat thank you so much

Pets Corner Customer Testimonials

John Brender

Ted

12th April 2017

I must comment upon the professionalism, courtesy and knowledge of your team at Bury St Edmunds. At a time when young people receive so much criticism, yours are the exception, an absolute credit to your company.

Darren Anderson

24th March 2017

Hi, I recently bought a hutch and run from your store, and would like to thank you for an outstanding service going above and beyond what I would normally expect from a high street store. From the very polite young staff that helped us and offered us lots of advice, to bringing to hutch to my door. An absolute credit to the company name.

Pets Corner Customer Testimonials

Catherine Williams

Reggie

24th March 2017

I just wanted to send you a quick email to let you know how well your Biggin Hill staff are doing. I wouldn't usually do this but feel like their excellent customer care should be recognised. Every time I've been in store, the staff on duty have gone far beyond what's expected to be helpful, friendly and informative. I'd like to mention Adam as being one of members of staff that has dealt with me on several occasions.

I know for a fact that these views are not only mine, as only today someone I was talking to whilst out walking my dog, was saying the very same thing.

So, a big thank you to all the staff there for providing such a lovely environment for us customers and our very loved fur babies.

Pets Corner Customer Testimonials

David Jamieson

Jess

11th March 2017

I asked the manager at my local Pets Corner store for your email address as I wanted to let you know what a wonderful team you have at the Marple store.

I have an ageing and poorly cat who requires a particular diet and a lot of care. Tim, Emma and Joanna could not have been more helpful in experimenting and finding the right nutrition plan from my cat and even helping me immensely on things like choice of cat litter, supplements etc

All three give incredible customer service, have great knowledge of the products in-store and a personal touch which makes it a pleasure to visit every time.

The team in Marple have given me excellent advice at different times and have even helped research different options in their own time and shared their findings with me when I next visit.

I could not ask for more as a customer and their friendly, professional service makes it a joy to visit the store.

If you are able to pass on my thanks or your company has some form of reward scheme for excellent service I would love for their excellent and extraordinary work to be acknowledged.

Congratulations and thanks for employing such an impressive and compassionate staff at the Marple store.

Pets Corner Customer Testimonials

Steven Frost

Reggie

12th February 2017

I visited your store in St Neots Note for the first time today (unfortunately it is a little hidden from view so hadn't previously spotted the store). I would just like to say how fantastic the staff were in store. They were incredibly knowledgeable, helpful and friendly, it was a pleasure to speak to them. I did not make any purchases on this occasion as did not need any food for my pet, however I will be buying my pet food from this store from now on. Thank you!

Pets Corner Customer Testimonials

Karen Bailey

Woody

6th February 2017

I have recently been to your store with regard to some Canagan dog food and would like to give you some feedback in respect of both food and your staff.

We have a dog who has a very sensitive tummy so we have been working our way through several brands as a process of elimination to see what works for him. Canagan was recommended by a fellow dog owner and we have found that it has suited our dog more than other dry/hypoallergenic varieties we have tried in the past. Our dog seems to favour chicken flavour, but has also been tempted to the venison. The lamb however, was a big no no !!!

Due to his sensitive tummy his "output" has been an issue, so we have combined the Canagan food with homeopathic Tree Bark Powder which seems to be doing the trick in terms of the output and also with putting some well needed weight on his bones.

Secondly, I would like to commend the staff that we have come into contact with on the occasions we have been into your store: Becky Kaser and Katie Thompson. Both girls have been extremely friendly and helpful and are a credit to your store. Both girls have extremely good customer service skills and I would like to add that in particular when talking to Becky, I was hugely impressed with her product knowledge.

Because of the service we have received, you now have customers for life!!!

Pets Corner Customer Testimonials

Sam Beadle

Reggie

6th January 2017

I just wanted to say thank you as well. Everyone at Pets Corner Winchester is friendly, knowledgeable and helpful. Being a first time dog owner, I need all the help I can get. It is great that everyone at Pets Corner seem to have a genuine love of animals.

Pets Corner Customer Testimonials

Jane Wade

Morgan

31st December 2016

I would like to draw your attention to the excellent service I have been given at your Woodbridge store. All of the assistants give good advice and patient service to my Welsh Terrier and I. Morgan goes to the puppy hour which is a wonderful institution, much enjoyed by all - dogs and owners. Today Elizabeth fitted Morgan with a harness and I have not received such kindness and service for a very long time. Thank you. It is a real pleasure to shop at your Woodbridge store.

Pets Corner Customer Testimonials

Chloe Lipinski

Coco

16th December 2016

Hi, I popped into the store in Bicester Avenue with my partner. I’d like to pass a massive thankyou on to the staff particularly the lady who helped choose the right food for my recently rescued Chihuahua. She had a horrible tummy for a good few days and refused to eat anything I’d try her with. The gentlemen really went out of his way to help then advised us to talk to the lady that worked there. My dog loved the food from the off and her tummy settled within 2 days. I really appreciated it, so you could pass on my thanks that would be great.

Pets Corner Customer Testimonials

Judith Ross

Bonnie & Dougal

15th December 2016

I wanted to write to highlight the outstanding service one of your staff has given me over the last 18 months. I began visiting the Bicester store when my Jack Russell puppy was 16 weeks old. Sian has not only been full of knowledge (your staff have the best knowledge of any pet shop chain) and willingness to help, but she genuinely asks after my dogs (I now have two), remembers their names, and even made a Xmas present box for them. She mentioned she'd seen my dogs in the distance elsewhere last week and knew it was them. I know when we go into the store and Sian is there she will welcome my dogs as if they are hers, chat about what they've been up to, genuinely take an interest and go out of her way to help (helps carry stuff to my car) and if any issue offer advice e.g. recently I wanted a warmer jacket for the smaller dog Sian spent an hour trying on different jackets, sourcing different items from the store room and helping me get the best for my dog, the item I left with I knew met the dog's needs and through questioning me she elicited the right information to match the right product. All of the staff I’ve met in store are lovely but Sian's friendliness and level of interest goes beyond any expectation. I have a pragmatic approach to dog care and Sian, who clearly cares as much as she does and wants to help, is truly an asset to your company and the Bicester store and I'd like to ensure this is acknowledged at a senior level. Given the level of competition for pet product sales from national and local outlets as well as the dominance of the internet, Sian is the reason I will continue to use Pets Corner rather than go online to your competitors. This is the difference. Many thanks, Judith

Pets Corner Customer Testimonials

Amanda Prior

Chi Chi

12th December 2016

I just wanted to leave a comment to say that my little dog chi chi is such a fussy thing I was so worried about her so I popped in to my local pets corner in Petersfield, the staff there are fantastic so helpful, I told them the problems I have been having with Chi and they suggested piccolo food for her and I have not looked back Chi is eating again And a healthy wait. I am over the moon with the Petersfield branch For being so kind and understanding and most of all helpful

Pets Corner Customer Testimonials

Calum MacPherson

Dora

11th December 2016

Although I am not usually one to send random mails I just wanted to tell you how much we enjoy using your Nutfield/Redhill Branch. The staff are always polite and helpful. Particular mentions should go to both Emily and Hannah who have helped us with our puppy since she was first in store. They appear to take great pride in their work and are always knowledgeable and helpful - credit where it is due !!

Anthony Rouse

6th October 2016

Today we went to your shop in St. Neots and was served by Kerry. As we are new to cats (our cats will not arrive till next week) Kerry was extremely patient and helpful giving us all the advice we needed. I say well done to Kerry and Pets Corner, she was very knowledgeable obviously your training is first class.

Sarah Pendleton

6th October 2016

I just wanted to say how great your store is in Salisbury,  always so friendly helpful and knowledgable. Lisa has always been so helpful when I have gone in store, thank you to Lisa with helping me with Milo and Chester and Olivia too.

Maxine Elliott

20th September 2016

1st visit to a Pets Corner store today (Sevenoaks). GREAT shop, BRILLIANTLY trained staff who were really well informed. LOVE your info about how you are different (printed brochure on the counter). Have not bought from a pet store for years BUT you have changed my mind. I will return. LOVE the enviro stories and ethical trading policy you have. PLEASE keep up the good work.

Judy Barnes

20th September 2016

I would just like to say that I have been going to the Chelmsford Branch for a few weeks now since getting a puppy and have found Kate and her team to be so helpful with excellent product knowledge and advice. I Will certainly be attending the puppy mornings as soon as Tilly’s jabs all done.