Contact Us

Contact Us

Why not drop us a line?

We always love hearing from our customers and really value all comments and feedback. If you would like to get in touch with us, please use any of the following options:

General Store Enquiries

Please use the dropdown menu below to direct your enquiry to the correct personnel. Send us a message and we'll get back to you as soon as possible.

Online Order Enquiries

If you've placed an online order with us or require assistance in doing so, we have 3 ways you can get in touch with the Online Order Customer Service Team.

1. Contact the online team direct on 01293 529420. We’re open for online order enquires from Monday to Saturday 9:00am to 6:00pm and Sunday 10:00am to 4:00pm.

2. Email the online team direct: hello@petscorner.co.uk

3. Use our form below and write to us, the team typically reply in 30 minutes within our opening times.

Post

Please send your correspondence to:

Pets Corner (UK) Ltd
Spindle Way
Crawley
West Sussex
RH10 1TG

Chat to our social media family!

Find your local store

Please click here for our Storefinder

Recruitment

Looking to join the team? Head over to our recruitment page or email personnel@petscorner.co.uk.

Become a supplier

For further information about our trade development opportunities, or if you would like to contact us about becoming a supplier, please email purchasing@petscorner.co.uk

FAQs - How can we help?

Website & Ordering

  • Can I place an order over the phone?

    Yes, we love chatting with our customers. Please call our Customer Service team (run by real people!) on 01293 529420 between 9am – 6pm Monday to Sunday. Alternatively you can email us at hello@petfamily.co.ukand we will reply the same day.

  • How long will my Pets Corner delivery take to arrive?

    Your purchase is shipped via DPD Couriers Monday to Sunday and sent the same day if your order is placed before 5pm (2pm on weekends & subject to stock availability). We aim to ship for next day delivery 7 days a week. Enjoy free shipping on orders over £39.

  • Do I need to sign for my Pets Corner delivery?

    Yes, most of our orders will need to be signed for. You can also arrange for the order to be left in a safe place or with a neighbour. Please install the DPD App for the best service experience with live tracking updates.

  • My order is damaged or hasn’t arrived, what do I do?

    Please call our Customer Service team on 01293 529420 between 9am – 6pm Monday to Sunday. Alternatively you can email us at hello@petfamily.co.uk and we will reply the same day. Our Customer Service team will discuss the damage and either arrange a collection or a replacement.

  • Only part of my Pets Corner order has arrived?

    Please allow an additional 2 working days for delivery due to the possibility of the extra item(s) being dispatched from another location. If the rest of your order is still missing, please call our Customer Service team on 01293 529420 between 9am – 6pm Monday to Sunday. Alternatively you can email us at hello@petfamily.co.uk and we will reply the same day.

  • Which carrier will deliver my Pets Corner goods?

    We sent all our orders via DPD, the UK's leading parcel delivery brand 7 days a week.

  • How will I know my Pets Corner delivery is on its way?

    You will be notified the day before the delivery is due and on the morning of the delivery. DPD will notify you by email and text message with a 1 hour time slot, giving you peace of mind that you’ll be available to receive your order at your door.

  • How do I arrange a refund?

    We will be happy to refund a product should you wish to return it. If we deliver the incorrect product or your purchase arrives damaged or becomes faulty within 12 months of purchase, we will arrange to collect and replace or refund the item. All postage costs to return a product that has been incorrectly ordered are at the expense of the consumer. To arrange a refund, please call our Customer Service team on 01293 529420 between 9am – 6pm Monday to Sunday. Alternatively, you can email us at hello@petfamily.co.uk and we will reply the same day.

  • How do I find product information?

    All our product information and ingredients are listed on each individual page, if the particular information you require is not available, please call our Customer Service team on 01293 529420 between 9am – 6pm Monday to Sunday. Alternatively you can email us at hello@petfamily.co.uk and we will reply the same day.

  • How do I subscribe to Pets Corner emails?

    Once you’ve created an account on our website, under the dashboard is an option to subscribe to our monthly newsletter and emails. Alternatively, please follow this link to subscribe: https://www.petscorner.co.uk/signup. Please read our Privacy Policy for more details.

  • How secure is PetsCorner.co.uk?

    We maintain the highest levels of security. We take the privacy and security of your payment and personal details very seriously. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.petscorner.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

  • What do I do if a product is out of stock?

    We receive deliveries 5 days a week from our suppliers and restock quickly unless there is an issue with the supplier. Occasionally, if an item is discontinued, if there is still stock available within the company, we can source this for you at no extra cost. Please call our Customer Service team on 01293 529420 between 9am – 6pm Monday to Sunday. Alternatively, you can email us at hello@petfamily.co.uk.

  • I can’t click on my basket or view the checkout?

    Please try clearing your browser history and cache. Alternatively, please call our Customer Service team on 01293 529420 between 9am – 6pm Monday to Sunday for help and support. You can also email us at hello@petfamily.co.uk and we will reply the same day.

  • How do I set up a repeat order?

    The Pets Corner repeat delivery service allows you to schedule your order to repeat at a frequency of your choosing. We'll repeatedly deliver your pet food order and any other items you need on a regular basis. How do I set up this service?

    1. Find your pet’s favourite food and treats
    2. Select your preferred size and quantity
    3. Choose the frequency of your repeat delivery e.g. every 2 weeks, every 4 weeks etc.
    4. Click “repeat delivery”

    You can view your scheduled delivery from your Pets Corner account page where you will be given the option to change the frequency of your delivery or cancel at any stage. Please note that you will be billed automatically on the date the repeat order is scheduled for.

In Store Services

  • Where is my closest store?

    We have nearly 150 stores across the UK. You can find details of your closest branch via this link:
    https://www.petscorner.co.uk/storefinder

  • What range does my local store stock?

    Our stores stock a variety of wonderful products for all ranges of pets. To find details of products stocked at your local store visit our store finder link https://www.petscorner.co.uk/storefinder. Select the store you wish to visit and scroll to the bottom of the page where you will find details of services offered and products we offer. You can also contact the store directly via phone or email if there is a particular item you’re after.

  • Does my local store stock live animals?

    Only a selection of our stores stock live animals. You can find the particular live animal section using the filter section of our store finder, with the specific links below;
    Small Animal Pets
    Pet Fish Accessories
    Pet Reptiles Aaccessories

  • Does my nearest store offer local delivery?

    Some of our stores offer a Free Home Delivery service. To see if your local store offers this service find the store via our store finder link https://www.petscorner.co.uk/storefinder with the ‘Home Delivery’ filter. We also offer free next day delivery 7 days a week on our website UK wide.

  • What payment methods are accepted in store?

    We accept all major credit and debit cards in store excluding American Express. You are also welcome to pay by cash or gift vouchers, which can be purchased in store in £10 or £20 denominations. Please note change cannot be given when paying with a gift voucher.

  • Can I return something purchased in store?

    If you are unhappy with any product sold to you, we will always endeavour to find a solution either by offering an exchange or a refund, with valid proof of purchase. We also offer a 100% guarantee on everything that we sell in store.
    If you have purchased something you no longer want, you can return this for a refund or exchange within 28 days providing it is clean and still in the original packaging, with valid proof of purchase.
    If you wish to return a toy because it has been chewed, we can offer an exchange, but not a refund. Most of the toys we sell are made to be fun and are not designed to withstand lots of chewing; the only exception would be a toy that claimed on the packaging to be ‘tough’ but was destroyed or damaged. This can be exchanged as a gesture of good will.
    If a product becomes faulty within 6 months, we will be able to offer an exchange or a refund with valid proof of purchase, after 6 months up until 12 months (unless otherwise stated) we will be able to offer an exchange with valid proof of purchase.

  • What Services are Available in store?

    Our stores offer a wide range of services including;

    • Nutritional Advice
    • Health Club
    • Fitting Service
    • Pet Weighing
    • Puppy Hour
    • Carry to your Car
    • Free Parking
    • Free Delivery
    • I.D Tag Engraving
    • Product Advice

    To find details of the services offered by your local store please visit the below link and select the store you are planning to visit.
    https://www.petscorner.co.uk/storefinder