The Pets Corner Difference — No. 3 —

We never stop training

A little help for our friends

We have our own Pets Corner curriculum containing over 900 different training documents with 20 classroom sessions teaching 150 hours of content.

For every 120 people we employ, we have a member of staff who is responsible for training them.

We classroom train all our staff in animal husbandry, nutrition, pet behaviour, animal treatment and medicines.

This means our staff really know what they're talking about, so you can get the right advice every time.

Classroom Training

We classroom
train over
staff a month

Our trainers are
all passionate
experts in
their field

Products Training

Our staff
know our
inside out

So ask them for help,
they like to show off!

Meet the Experts

Lucy Ross

Lucy Ross Head of Training

Lucy is at the helm of delivering our in-depth classroom training programme to all our staff giving them the tools and knowledge they need to provide customers with the best service and expert advice.

Leading sessions herself, and providing support to our other trainers, Lucy ensures our vast curriculum – from animal husbandry, pet behaviour, health and nutrition to medicines, treatments and team management – is consistently developed and up-to-date so that our staff are trained to the very highest standards.

Lucy’s natural and friendly personality, and unrivalled knowledge for all things animals, makes her the perfect role model for bringing The Pets Corner Difference to life.

Danny Yeoman

Danny Yeoman Wild Bird Expert

Danny is our resident Wild Bird Expert and home farming trainer and leads our treatments and medicines training.

With a credentials list that spans every possible angle of ornithology, there is certainly no doubt that Danny knows his birds.

Positively brimming with passion, Danny’s endearing charm means he is perfectly equipped to captivate staff with sessions that are injected with humour and fun, enabling them to get the most out of their time with him so that they can provide helpful and friendly advice.

Will Bisset

Will Bisset Head of Nutrition

Will’s contagious enthusiasm for pet health combined with his exceptional knowledge of pet nutrition are the perfect ingredients for training our staff to provide the very highest levels of dietary advice to customers.

Will’s extensive experience and education, which includes a degree in biology that focused on Animal Physiology and Cell Biology, means he has an in-depth understanding of the products we supply and the underlying animal physiology and effects that different ingredients have on the digestive system and overall health of pets.

Jon Cox

Jon Cox Trainer - specialising in animal behaviour and management

Jon is one of our principle trainers.

He teaches our staff a variety of diverse subjects – from navigating our computer systems and making sure things run smoothly behind the scenes, to animal behaviour, so that staff can better understand their customers’ pets and help them to identify products that will improve their lives.

Pet behaviour and training is a sector of the industry that is continually evolving and Jon works tirelessly to develop our curriculum so that we can continue to learn more about the animals we love.

Jon helps our staff to connect the dots and learn the key points they need to successfully run and manage a store.

Emma Levett

Emma Levett Aquatic Expert

'Emma is our Aquatic Expert and manager at one of our stores, where her passion for fish never fails to go unnoticed by those around her.

Responsible for ensuring that our fish are kept in tip top condition and our systems are maintained correctly, Emma trains staff in Aquatic Husbandry and Products so that customers receive the very best advice to care for their fish properly at home.

Emma has maintained a fondness for fish since an early age and owes much of her fascination to the regular fishing trips she took with her dad as a child. Her active interest in all things aquatic led her to achieving an animal management diploma and a degree in Zoology.

Lucy Marcham

Lucy Marcham One of our principle trainers

Lucy teaches all aspects of the Pets Corner curriculum including the Pets Corner Difference – a session designed to nurture new staff and provide them with all the information and expertise they need to guide and assist our customers with confidence and care.

Lucy has a vast knowledge of pets and extensive experience of animals from canines to cats and everything in between. She also has a particular penchant for parasites!