Excellent customer service
We have just purchased two guinea pigs and my little girl is delighted. Molly at the Hitchin branch looked after us and told us all that we needed to know about how to care for them. It is obvious that Molly loves animals and it seems guinea pigs in particular. She gave us excellent customer service and must be a great asset to your business. Well done Molly and thanks for spending the time with us.
John Arnold, Jacille
George & Alex
The friendliest and most helpful advice
After getting a new puppy, we regularly visit your Wantage store. From our first visit to our recent, we have received the friendliest and most helpful advice from Fiona. Your employees at this store have been wonderfully helpful and kind. It is very rare to find such great service in any retail shops and we have been overwhelmed with their willingness to help. Please pass on our gratitude to the lovely team at this store, it is very much appreciated.
Julia McGregor
Harris
I would never shop anywhere else
We visited your Nottingham store and the staff are excellent, knowledgeable and a credit to your business. We always receive excellent service and advice from Natalie and Martin. The staff are well-trained in their knowledge and confidence in the products they sell. This has been proved time and time again in the great results from the products we have bought there over the years. I would never shop anywhere else and always enjoy chatting to the lovely staff.
Sharon
Bailey
Corporal Custard is over the moon
I have been struggling to find a dry food for my cat who suffers from IBS. Everything offered to him he's found unappealing or gives him tummy problems. I popped into the Redhill East store and I was looked after by Emily, who was wonderful and knowledgeable. Emily recommended us Canagan Salmon and never have I seen him love food so much! Corporal Custard is over the moon. Emily is an asset to your company.
Michelle Wise
Corporal Custard
Very knowledgeable and passionate
I would like to thank Adam from Biggin Hill store for his excellent service. He gave me advice on worming treatment, flea treatment and feeding advice. His knowledge was excellent and I could tell he was very knowledgeable and passionate about his job. On his recommendation I bought a few tins of Cannagans cat food and dry biscuits to try.
Hayley Weller
Sassie & Bella
The staff in-store are fantastic
I recently bought a bearded dragon so I have been visiting the Camberley store to buy Locust and Vivarium accessories. The staff in the store are fantastic. I have always been greeted with a smile and they've made me feel very welcome. I have asked a couple of questions and they have been happy to answer and help me. The staff in your store have been the best by far.
Tim Weldon
Mushu
Great, honest & professional
I visited the Brighton Store with queries regarding food for my cat who is 19. I can't thank Kayleigh enough, she was extremely helpful and knew her products. She didn't just try and sell me the most expensive, she went through what was available taking into account my cats needs. On the whole she has helped my cat maintain a stable balance. Thank you Kayleigh, you were great, honest and professional.
Lisa Weaver
Sudsy
Greatly appreciated service
I was in Staines when Paddy spooked for no reason. He was freaking out, trying to run away and get out of his harness. I spotted the Pets Corner and made my way over with a terrified puppy as I knew he would calm down there. Rachel instantly came over and asked if we needed help. I explained what happened and she instantly went over, bought him treats, a toy and sat on the floor with me to help calm him down and distract him. I am a highly anxious person and I don't think this young girl understood how much it meant to me that she was helpful and calming! This kind of customer service is rarely seen these days and was greatly appreciated!
Hayley Brown & Paddy
Outstanding customer service
I purchased guinea pigs and have never had a pet before. The staff member was so helpful. She was patient and not only did she advise me of which items were a necessity and which were optional extras or additional comforts, but she also explained how to make up their bedding and which parts of the hutch should have hay. I left feeling like I was capable of keeping them happy and alive. The customer service I received was outstanding!
Catherine Davies
Max & Ruby
I just wanted to say thank you for the wonderful service you provide in your Tunbridge Wells branch. We have a new puppy and return time and again for the excellent advice and all the help from friendly well informed staff you have there. So far we have been served by 3 different ladies and they all provided excellent service. Thank you.
Alexandra Harding
Sammy
Staff went above and beyond
I always go to Pets Corner Durrington and buy my dog food and treats. Purdie had been very ill and was not eating. I didn’t know what to do to get her better. The two ladies in the shop went above and beyond to help me and suggested a wet food with feeding guidelines. To my joy she started eating little mouthfuls. I cannot thank the ladies enough. They are so good at their job and thank you beyond words.
Selina Horn
Purdie
Will recommend to all my friends
Amy was very knowledgeable and not at all pushy in promoting certain food brands at higher costs. She was able to totally justify why I should try a particular brand and wanted me to start with the smallest bag as a trial. I have to say, not necessary, as was consumed at great speed when mixed with the old food last night! We will definitely be back and recommend you to my friends.
Becky Ormond
Delihah
Friendly, knowledgeable staff
I visited Pets Corner Morden with my children and our dog Luna and just wanted to make a comment on the staff. They were very friendly, very knowledgeable and very helpful. Rest assured I will certainly be visiting again instead of Pets at Home. I will be driving past Pets at Home to go to Pets Corner.
Alan Wards
Alan Wards
Sophie at your Yarnton store appeared to be alone in the store. When I entered she was talking very knowledgeably to two ladies but still welcomed me with a smile. Once the ladies had been served Sophie came to see if I needed help. She advised me on cat and dog food, never having to check a packet as she knew all the ingredients and percentages of meat and veg etc. It was an absolute pleasure to visit your store.
Ann Bulmer
Jack
I wanted to thank all of the staff at Pets Corner Pound Hill. Today was our 3rd time at Puppy Socialisation and the staff are always very friendly, helpful & knowledgeable. I asked for advice on new food and was pleased I did as the staff were incredibly helpful and went through the different nutritional percentages of a couple of foods with me so that I could compare & make an informed decision on my purchase. Thank you
Ms Mills
Charlie