As an essental retailer, all our stores are open for business during January 2021 lockdown as usual.
We wanted to update you on the precautions we have taken to ensure the safety of our customers and staff to provide a safe in-store experience for all.
WHEN YOU ARRIVE
Our stores might need to restrict the number of customers entering the store during busy times. You may have to queue outside so please bring a coat or umbrella.
KEEPING IT CLEAN
Our team have named him Mr Sanitiser, and he'll be there to greet you all from now on!
HOW WE ARE PREVENTING INFECTION
All touchpoints in-store are being cleaned twice daily and card machines will be wiped down after every chip and pin use. Staff thoroughly wash their hands every hour.
In line with government legislation, all our staff are wearing face shields or masks when in store unless medically exempt, and we also require customers to wear masks at all times.
Please keep your distance and stay 2 metres away from our staff and other customers during your visit.
WHEN YOU PAY
We will ask you to pay by card whenever possible. Please help our staff with this request as handling cash is a possible infection risk.
Our opening times have had to change at some stores to reflect the changing circumstance. You can find your nearest store’s opening times HERE.
Our Dogwood grooming spas are open by appointment only. You can make an appointment and find out more HERE.
If you know anyone who is self-isolating because of their age or health conditions, they can call their local store and pay over the phone and we'll deliver within 10 minutes drive, find out more HERE.
CLICK & COLLECT
You can use our Click and Collect service via our website by shopping online. In most instances, you should be able to collect the items on the same day. Alternatively, customers can ring the store and pay directly over the phone. We can then carry the items to your car or leave in an area to avoid contact if this is your wish.