We're Proud of our Awards

Pets Corner is delighted to announce that we have been honoured with Highly Commended for our customer service in the KPMG Customer Focus award category at the 2016 Lloyds Bank National Business Awards.

Announced during a gala dinner ceremony, held at the Grosvenor House Hotel in London, the award recognises companies constantly striving to exceed customer expectations by providing industry leading standards of service and innovative customer care.

Dean Richmond, Managing Director of Pets Corner, said:

“I am immensely proud that the team at Pets Corner have been honoured as Highly Commended and received recognition for our customer focus."

“As a company we strive to go above and beyond for our customers. I’d like to say a massive thank you and well done to everyone on the Pets Corner team – this recognition is truly well deserved.”

Over 1200 business leaders, entrepreneurs, politicians and media representatives gathered at the Grosvenor House Hotel for the 15th annual National Business Awards, and together celebrated the Best of British Ambition. The Awards were presented by BBC Breakfast’s Louise Minchin and welcomed Lord Hague as the headline speaker.

Pets Corner is extremely proud to announce that it has won Best Retailer of the Year at the prestigious Rabbit Welfare Association and Fund (RWAF) awards this year, with the most nominations from RWAF members.

The RWAF charity, that runs the popular ‘A Hutch is not Enough’ campaign, works to improve the lives of domestic rabbits across the UK through education and communication as, although being the third most popular pet for Brits, rabbits are still one of the most neglected domestic animals, often through ignorance.

Animal welfare is at the heart of the Pets Corner brand. Staff are trained to ensure rabbits are only sold to knowledgeable, suitable owners and always in sex-guaranteed pairs, unless they are being homed with an existing neutered rabbit. Pets Corner sells some of the largest hutches and runs of any pet retailer and the quality of care advice is highly regarded.

The award comes at the perfect time as Pets Corner has just launched its “Bunnies aren’t for Easter” campaign with the company putting a hold on all sales of rabbits over the Easter period to deter careless and spontaneous purchases.

Pets Corner has also signed up to the RWAF retailer charter, promising to sell large hutches and runs and making a long-term commitment to rabbit welfare.

Dean Richmond, Managing Director of Pets Corner, said:

“I am extremely pleased to be honoured with this industry accolade for Pets Corner and all of the staff across the country. We put animal welfare before any other consideration at Pets Corner and it is amazing to have this recognised by such a respected organisation as the RWAF. We will continue to push the boundaries within our industry to constantly improve pets’ lives.”

Rae Todd, from the RWAF, adds:

“The inaugural RWAF Retailer of the Year award going to Pets Corner will hopefully spread the word so more examples of good welfare standards can be used to improve the industry as a whole. Thanks to everyone who took the time to make a nomination and congratulations to Pets Corner on their achievements.”

Pets Corner in Warminster has been named Pet Retail Chain of the Year at the Pet Industry Federation Awards 2015 making it the second consecutive year that a Pets Corner store has taken the coveted title.

The winners were announced during a glittering 60s themed ceremony on Tuesday 17th November, which was hosted by stage and screen actor Brian Blessed. Pets Corner Warminster were amongst 45 other businesses that had been shortlisted for an award.

The store, which is one of 102 shops that make up the family run, ethical pet retailer, was judged on its overall commercial success, customer service and satisfaction, staff training and contribution to innovation over the last 12 months.

The Pet Industry Federation Awards has become the pet trade’s social event of the year celebrating and recognising the outstanding work of independent and national pet businesses across the UK.

Steve O'Neil, Manager at Pets Corner Warminster, commented:

“We are absolutely delighted to have won Pet Retail Chain of the Year. The team and I love being part of the Pets Corner family. We pride ourselves on working hard to provide the best possible care and attention to all of our customers and their pets. It means a great deal to have been recognised in this way with such a coveted award.”

Dean Richmond, Managing Director of Pets Corner, added:

“Huge congratulations to the team at Warminster. They are a fantastic example of everything we strive to achieve at Pets Corner and our dedication to ensuring that our teams are knowledgeable and passionate about the care and selling of pets. I am extremely proud of them and their success.”

Family run pet retail store chain, Pets Corner, is extremely proud to announce that its Cheltenham store has just been named as the winner of the prestigious Pet Retailer of the Year category at the Pet Industry Awards 2014. The national awards recognise the outstanding work of pet businesses in the UK.

The winners were announced at a black-tie event hosted by former professional boxer and legend, Frank Bruno MBE, at Whittlebury Hall Hotel, Towcester on Thursday 23rd October 2014.

Said Pets Corner Managing Director, Dean Richmond:

"We were advised when we were shortlisted that the calibre for nominations received from pet businesses was the highest seen in the competition's history. The judging panel therefore had the unenviable task of whittling all the finalists down and we are over the moon that we won our award."

"This is the first time we have entered the Retailer of the Year category and of course walking straight to victory is just incredible. Huge congratulations go to our Cheltenham team for being so fantastic."

In order to be shortlisted, retailers had to prove commercial success, outstanding customer service and satisfaction, details of staff training and innovation. Those who met these high standards were then mystery shopped to determine the winner.

Added Pets Corner Cheltenham Store Manager, Naomi Timbrell:

"We were flattered and incredibly pleased when we heard that we had been shortlisted, but to actually win is simply amazing. We were genuinely surprised when they called our name."

"We have no idea when we were mystery shopped, the judges cleverly kept it really quiet. Our store has changed a lot in the past year and I have a fantastic team. Our customers often comment on how well we work together and are grateful for our real love and passion for animals. Pets Corner is a family, we love being a part of it and pride ourselves on the presentation and appearance of our store, working hard every day to maintain it."

"I would like to take this opportunity to send a massive thank you to all at the Cheltenham store and the rest of the Pets Corner family too, as without them this fantastic achievement would of course not been possible."

Inner photo names (left to right):

Laura Withycombe, Steve O'Neil, Naomi Timbrell, Charman & Dave Brodrick