Meet the experts…
Head of Training
Lucy heads up our training department. Taking training sessions herself, she also provides support and guidance to our dedicated trainers making sure things run smoothly and ensuring that staff get the most out of their sessions. With both a bachelor degree and a master’s degree she is no stranger to learning and strives to ensure the training we provide our staff is of the best quality. Ensuring the information taught is up to date and relevant she continues to develop our vast curriculum of pet knowledge and training sessions.
Lucy has been with the company since 2011 and worked as a store manager for the company before stepping up to lead the training team. Her specialist subjects include animal husbandry, animal behavior, animal treatments and medicines, as well as team management. With a passion for teaching, Lucy works with the rest of the training team to achieve only the best from our staff. And to provide stores with the tools and knowledge necessary to give our customers the best service and advice possible.
Her passion is pets and in her spare time Lucy enjoys spending time with her own. She has a menagerie of animals from horses to hamsters, and everything in between including a very grumpy Jack Russell and a chocolate Labrador, as well as foster animals waiting for their forever homes. She is hoping to introduce a Birman kitten to the family this summer.