Along with our world class customer service and staff training we have a wide variety of in store services that we are very proud of.
100% Satisfaction
Guarantee
Exactly what it says. We guarantee that you will be happy with the service and products we provide.Click here for more information.
Nutritional Advisors
Our staff are highly trained in animal nutrition and can advise you on the correct diet to suit your pet and your wallet. More info on how to save here.
Livestock Sex &
Health Guarantee
We are very serious about animal welfare, and we train our staff so they can help you make an informed choice. Click here for more details.
Live Fish
Is Bubbles looking a bit lonely and you think he needs a fishy friend or maybe some plants for his aquarium? Some of our stores sell aquatic livestock, all these livestock all come with a 21 day health guarantee.
Live Reptiles
Do you have an interest in exotic pets and fancy something a bit different? Some of our stores sell live reptiles, all the live reptiles come with a 21 day health guarantee.
Microchipping
This is by far the safest way to protect your pet if it gets lost. We offer a full microchipping service for ultimate peace of mind. Click here for more details.
Free Local Delivery
The majority of our stores offer free local delivery (within 10 minutes drive time of the store) and you can pay by card over the phone for ease. Each store has a different minimum order amount so please contact us for details.
Customer ordering
We stock over 16,000 lines at our main warehouse, so if you can’t find what you need in store we will order it in for you, for no extra charge.
Carry to car
We know how cumbersome some pet products can be, so if you’re struggling a member of staff will help you carry your things to your car.
Health Club
This is our free service to help you keep your pets in shape. Feel free to use our free weighing scales and ask our staff who will happily advise you on a suitable diet for your dog. Click here for more details.
Reptile food & bits
Many of our stores offer reptile food such as live insects, vitamin boosters and frozen reptile foods. We also have a wide range of toys for them. Click here for your nearest stockist.
Horse food & bits
Many of our stores now stock horse grooming products & accessories, as well as feed & bedding from Dengie, Saracen and Dodson & Horrell. Click here for your nearest stockist.
Home Farming
If you're living the good life you'll be pleased to know that some of our stores stock a small home farming range including food, feeders and egg boxes! Click here for your nearest stockist.
Vet medicines
Many of our staff are qualified to sell veterinary medicines such as Frontline, Drontal & Panacur. There is no consultation fee so you should find our prices more reasonable than the vet. Click here for your nearest stockist.
Gift Vouchers
Why not treat someone you love to a gift for their best friends? Buy a gift voucher today!
Free Parking
Many of our stores offer free parking, check the store finder for your nearest store.
Fitting Service
All our staff are fully trained on how to fit a harness, collar, coat or muzzle to your pet, so whether Fido needs a new coat or Trixie needs a new harness, just ask one of our staff to help you get the right size.
Fish Food & Bits
Many of our stores offer fish food & bits so whether Bubbles needs a new filter for his home or just a top up of his daily diet you will be able to find a wide range available in selected stores. Click here for your nearest stockist.
Price Pledge
We carefully monitor brand name prices. If you find a branded product cheaper elsewhere, we promise to refund the difference. Offer applies to in-store purchases only. Click here for the full terms and conditions.
