Returns & Refunds

If we fail to deliver the correct product that you have ordered or your purchase arrives damaged or becomes faulty (within 12 months of purchase) we will arrange to replace the item or refund you as you prefer. We will not accept returns or offer refunds for any other reason. With this in mind please choose your product carefully and ensure that it is as you require checking important factors such as its size. Please be aware all shipping costs to return an order are at the cost of the consumer. Products maliciously damaged will not be refunded.

1. Faulty Goods

All faulty items may be returned within 12 months of purchase providing the product has not been damaged through misuse or "wear & tear".

If your purchase develops a fault please contact us immediately by calling or using the contact us form. Contact us with your order number (this can be found on your invoice below your name and address or in the confirmation email we sent you) and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund the faulty product, whichever is your preference. Please be aware whilst the goods are in your possession it is your responsibility to secure them and ensure they are available to collect.

2. Damaged Goods On Delivery

Please try to check your delivery on receipt. If signing for goods that are damaged please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery.

In the unlikely event your order is received damaged please contact us immediately by calling or using the contact us link. Please retain the original packaging for returning your order. Contact us with your order number (this can be found on your invoice below your name and address or in the confirmation email we sent you) and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, whichever your preference.

Please be aware whilst the goods are in your possession it is your responsibility to secure them and ensure they are available to collect.

3. Shortages

It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 3 days of delivery.

4. Incorrect Goods

It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery by calling or using the contact us form.

This policy does not affect your statutory rights.