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We have grown from a small shop and we’re incredibly proud of our heritage – here’s our story so far by Dean Richmond our Managing Director:
Pets Corner began back in 1968 when my parents bought a small shop in Haywards Heath, Sussex. Both had worked in farming and had many pets at the time including dogs, cats, birds, fish, horses and chickens. The shop grew very quickly and was relocated to South Rd where it traded until 2011 when we moved to our current and much bigger store.
Even at this early time we prided ourselves on selling the best quality products available and also gave advice to customers on differing food types - although there was little on offer in the way of quality. Dog food was literally just scraps from the human food industry
We now have over 80 stores in garden centres and specialise in trading in this environment having learnt the ropes when Charman and I ran this shop. It was this store that helped us develop the Pets Corner ethics and ethos we operate to today.
We promote from within and have amazing staff loyalty. 1st from left is myself, Dean, 6th from left is Sue who works in our buying team, 9th from left is Rose who started in 1976 at our Haywards Heath store and is still there, 12th from left is Stephen who heads our HR department, 15th from left is Charman our Commercial Director and behind him is Tom who runs his own graphic design agency. He has helped develop Pets Corner's brand communication.
In 1998 I bought the business with Charman (my school friend who had been in the business since leaving school) from my parents; at that time there were seven shops. Since then we have developed Pets Corner into the unique, ethically minded pet retail group it is today.
Between 2000 and 2008, we opened and acquired 21 stores. Breaking away from garden centre concessions marked the start of a new era when our first standalone store opened in West Hove in 2007. In 2009, the Bournemouth standalone store was acquired leading to our investment in The Pet Practice Veterinary group.
We were thrilled that our Cheltenham store was awarded with the coveted title of ‘Pet Retailer of the Year’ by the Pet Industry Federation.
For the second year in a row we were absolutely delighted to be awarded with the accolade of ‘Pet Retailer of the Year’ by the Pet Industry Federation – this time for our Warminster store.
We received the most nominations out of any retailer from RWAF members and are voted ‘Best Retailer’ at the Rabbit Welfare Association and Fund (RWAF) awards.
Every member of our staff receives pet and human first aid training – the first course of its type in the UK.
We remain a privately owned, ethical and innovative business that prides ourselves on delivering the best animal welfare in the industry. We have a strong focus on animal health and nutrition through the provision of quality natural pet foods and friendly, classroom-trained staff.
As Pets Corner continues to grow and we look to develop more natural ethical products, we will need a new home for our Head Office to operate from. Checkout our plans to create a central environmentally-responsible Hub that shares all our ideals.