We’re a family run company committed to providing our customers with the best possible service and our staff with the best training in the industry. Our commitment to the environment, animal welfare and providing you with the best value are at the core of our business.
Sharing over 40 years' experience
Since we opened our first small pet shop in 1968 we have learned what our customers want and need from a local pet store. We are still learning today and have built a strong team of experts in animal care, nutrition and husbandry.
We train our staff to the highest possible standard so that they can give you the advice that you need on a range of topics from animal nutrition, skin and coat problems, behavioural issues and more. So if you have any questions please don't hesitate to ask, they love to impart their knowledge.
100% Satisfaction Guarantee
We are so confident of our service and our products that we offer a 100% satisfaction guarantee. We want you to be totally satisfied with your purchase. So if you get home and the new pet bed doesn't match the wallpaper or Billy the Budgie doesn't like his cage we will refund you in full, no problem. We cannot issue a refund without proof of purchase so please keep hold of your till receipt.
Innovation
We have always been at the forefront of innovation in the pet industry in the UK, and we instigated many industry firsts including sealed livestock units, animal birth certificates, a dedicated training program for staff and services such as in-store nutritionists, animal behaviourists, pet microchipping and our 100% satisfaction guarantee. We strive to be with new innovation and customer services and will continue to offer our customers the ultimate pet shopping experience.
The secret of innovation is being open to ideas, and our customers continue to inspire our efforts. So please, if you have any suggestions for how we can improve our service please contact us.
Us and the environment
For years we have done our best to reduce waste, the amount of energy we use and increase the amount we recycle.
- We buy our electricity from renewable resources and only use low energy lighting solutions.
- We only use environmentally friendly cleaning products, apart from the small amount of animal safe disinfectant used in our animal units.
- We have introduced an Eco-bag for only £1.39, all of the proceeds of which go to our supported charity, Canine Partners.
- We recycle over 75% of our rubbish and the remaining waste is mainly biodegradble.
Save up to 20% when you shop online
Buying your pets products direct from our website means we can make savings which we pass on to you. Everything (except Drawn to You) we sell on our site is cheaper than you’ll find in our stores. You’ll save at least 10% off food and treat lines and a massive 20% off accessories. If your order is substantial we may even be able to deliver for free so please get in touch – well if you don’t ask you’ll never know
